Are you making money NOW?

Your business relies on the Internet to generate revenue through consistent flow of user interactions. The performance and continuity of these interactions directly impact your bottom line, often making the difference between profit and loss. You need to know what your real customers’ experience is at any moment in time, and whether your Web-based business is running at its full capacity.

• Is the money falling IN or OUT of your pocket?
• Will your customers be back for more?
• Will they recommend you to their friends?

SymbioWare tests, monitors, and reports on the entire complexity of multi-step Web interactions as YOU define them, and in the way that the USERS experience them.

You may have invested in network and systems performance management tools, but these solutions are too granular and have little visibility into the actual end-user experience. They monitor technical components, not your users’ interactions with critical applications. Your network, database, or applications’ individual performance doesn’t necessarily translate into the customer’s ability to successfully and efficiently complete business-critical processes such as subscription, shopping cart, or payment. There are simply too many factors affecting each of these processes.

SymbioWare’s solutions work across the internal corporate network and the global Internet providing a full view of applications’ business functionality and performance. Our unique single platform and cloud-based delivery model saves businesses time and money while ensuring the reliability and performance of their applications and top customer satisfaction.

How does it work?

Only YOU, the Web business owner, know what your most critical customer-facing features are. SymbioWare gives you a Web-based interface to capture sequences of individual user interactions with text fields, links, menus, buttons, and other Web page objects. Then, SymbioWare executes these steps at predefined intervals of time, from locations around the world, for as many simulated users as needed. If any of the steps don’t function as planned, SymbioWare notifies you immediately. This gives you the peace of mind of knowing that your business is running in its highest gear while your customers are getting the service they expect.