SymbioWare is committed to superior customer service - we are proud to feature a top-quality, professional, and cost-effective support team. To best serve customers needs we offer a variety Support Packages and methods to contact us, ranging from self-help knowledge bases to 24/7 real time emergency support.

Web Support

We provide robust Web-based access to self-help facilities. Among the on-line resources are:

• SymbioTeam Knowledgebase - Learn from others experiences in the SymbioTeam Community; SymbioWare employees also share technical information of a general nature here.
• SymbioTeam Self-Training – Comprehensive videos come rich with detailed instructions that make every part of SymbioTeam unfold for you in the most understandable way.
• Support Portal - All SymbioWare customers with active support contracts have access to the SymbioWare Support Portal, where you can submit, view, and check status of support cases at any time. This is the preferred method for submitting support cases because you can document your question in detail and have questions immediately directed to the most appropriate engineer. The Portal also features a powerful unified search to quickly find answers to common questions.

Telephone Support

The SymbioWare Technical Support Team is available by telephone for customers who have Standard, Professional, Enterprise, or On-Demand Support Plans. Telephone support is available by calling 1 888 553-9223 during normal business hours Monday through Friday 9:00 am - 6:00 pm U.S. Pacific time (-8 GMT), excluding U.S. holidays.